Supervisor handling onboard reservations for dining, shore excursions, spa or future cruises.
Responsibilities
Manage reservation systems and bookings
Supervise reservation staff and service standards
Coordinate capacity with outlets / departments
Report revenue and booking statistics
Qualifications
STCW / Mandatory
STCW VI/1 Basic Training (PST, FPFF, EFA, PSSR)
STCW VI/6-1 Security Awareness Training
STCW V/2 Crowd Management (passenger ships – if designated on muster list to assist passengers)
Passenger-ship safety familiarization for personnel providing direct service to passengers (STCW V/2 / I/14)
STCW VI/2-1 PSCRB (if assigned to survival craft / rescue boat crew)
Other / Company
Valid PEME / medical fitness certificate (STCW I/9; MLC 2006 Reg 1.2) and ship-specific familiarization (STCW I/14) before assuming duties
Reservation / property-management system training
Customer-service & supervisory training